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Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.
We do offer a special wholesale tier pricing structure.
How to Set Up An Account:
Discounts will apply at checkout ONLY when logged into your account.
Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points.
When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1.
To Manage your Points:
How to Earn Even More Points with "Refer a Friend":
You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items.
Most of our Metal Beads come with an "e-Coating" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who
prefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade "Tarnish Removal Solution" on the metal beads only. If the beads are in a finished piece of jewelry then a
solution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an "anti-Tarnish" pouch or anti-tarnish strip to diminish the oxidation.
Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is "Last On, First Off" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtight soft fabric pouch
to avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing
you with heirloom quality organic beads.
Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone.
Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to
0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE.
We offer a "No Hassle" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process.
Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately.
We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding.
Items must be in their original strung and unaltered condition in order to be returned.
If you Placed the Order in Your Account, Log in to "My Account" :
3865 LAWRENCEVILLE HWY, SUITE 107
LAWRENCEVILLE, GA 30044
We take care of the rest
Please note: Your financial institution may post the refund to your account within 2 to 10 business days.
If your order was placed as a guest, please contact us at
email@example.com, or call us at 1-877-255-5058 for return
To have automated return processing, create an account to shop for your next order.
3865 LAWRENCEVILLE HWY,
SUITE 107 LAWRENCEVILLE,
U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping.
We ship to some international countries, but not all. If you are concerned about placing an order with us, please contact us at firstname.lastname@example.org to select the right shipping method to reach you in a timely manner.
Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout.
Simply Log in to your account and go to "My Orders" and find the order you wish to check on to find the tracking information. If you checked out as a guest, you can track your package through the shipping confirmation email that was sent to the email you provided at checkout. If you need further assistance, please email us at email@example.com or call us at 1-877-255-5058.
If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility.
The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday.