Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@beadsofcambay.com

Account & Wholesale Registrations

In order to save items in your cart, you will need to be logged in to your account. If you do not have an account, simply create one and log in to save items for future purchase. Please note that items added to your cart or wishlist does not hold them or guarantee they will still be available when you do decide to make a purchase.  

We do offer a special wholesale tier pricing structure. 

  • Spend $50-$99   --   Receive 10% off
  • Spend $100-499  --  Receive 20% off
  • Spend $500-$999 -- Receive 25% off
  • Spend $1000+  --    Receive 30% off

How to Set Up An Account:

  1. If you have not set up an account yet, Provide your Resale Tax ID number (resale document) in the field when creating your account.
  2. Send us a copy of your Resale Document to info@beadsofcambay.com.
  3. Upon receipt of your resale document, your account will be set to wholesale.

Discounts will apply at checkout ONLY when logged into your account. 

Discounts & Promotions

Items that are on Sale cannot be further discounted. This includes Coupons codes, Wholesale discounts, and loyalty rewards points. 

When you create an account with us you are automatically signed up for our Loyalty Rewards Program. For every $1 you spend, you earn 1 point. Redeem 20 points for $1. 

To Manage your Points:

  • To see your total points, view them under "Points Summary" in your account.
  • To see a detailed breakdown of your points, look for "My Points and Rewards" in your account. This will provide information on all of your earned points.
  • To Earn Points, placing your orders logged in to your account will automatically award points based on your merchandise total.
  • To Redeem your points, at checkout there will be a point manager allowing you to select the point amount you would like to redeem to complete your order. (The only items you cannot use points on are items that are on sale.)

How to Earn Even More Points with "Refer a Friend":

  • Earn 50 points when your referred friend creates an account.
  • Earn 100 points when your referred friend places an order.
  • Earn 20 points when your referred friend places additional orders. 

You only use one coupon code per order. If you are registered for wholesale, you can apply a coupon along with using your wholesale discount. You can also use your points with the use of one coupon. You cannot use any discounts on Sale Items. 

Product

Most of our Metal Beads come with an "e-Coating" applied to avoid tarnishing and prevent plating rubbing off. Metals react with the environment through a natural process of oxidization that occurs when exposed to sulfides in the air. This process will affect most metal beads and plated beads in the same manner. Some prefer the antiqued or oxidized appearance that results from environmental reactions. Those who
prefer the natural unoxidized appearance can apply a coating of Urethane Spray ( we recommend Rustoleum Crystal Clear Enamel Spray ) to beads before their use in jewelry. To remove the oxidation or tarnish, we recommend a jewelry grade "Tarnish Removal Solution" on the metal beads only. If the beads are in a finished piece of jewelry then a
solution may ruin the finish of a gemstone, a coral, or a pearl. Store your metal beads with an "anti-Tarnish" pouch or anti-tarnish strip to diminish the oxidation. 

Pearls and Opals thrive when worn because they absorb the natural oils and moisture from your skin! However, a rule of thumb is "Last On, First Off" when dressing to avoid chemicals or string damage. Store pearls and opals in a non-airtight soft fabric pouch
to avoid drying out and exterior damage. Clean by gently rubbing each bead using a slightly damp, soft cloth to remove debris such as perfume, makeup, or perspiration. Be sure to completely dry the strand before storing to avoid thread deterioration. When cared and stored properly, pearls and opals will retain their beauty and luster providing
you with heirloom quality organic beads. 

Gemstones are formed over a long period of time resulting in layers that are more visible in certain types of stones. This can cause gemstone beads to appear cracked or broken, when it is just the natural make up of the stone and does not impact the integrity of the stone. 

Our Beads offer a myriad of different hole sizing. Our Standard Gemstone and Pearl Beads will have a hole with an inside diameter ranging from 0.04mm to 0.08mm depending on the cut and size of the bead. Hand Cut or Native Cut Beads will have more variance in hole sizing since they are hand held and drilled. Our Micro Faceted gemstone collection are cut and drilled using a machine and typically have a drill hole closer to
0.08mm. Items drilled with a larger than average inside diameter hole will be labeled in the description with the hole size it is cut to. Large Hole Gemstones can Be Found HERE and Large Hole Freshwater and Saltwater Pearls can be Found HERE

Returns & Exchanges

We offer a "No Hassle" Return Policy. If your order doesn't meet your expectations, then send it back up to 14 days after the date of your receipt for a full refund. Items returned in their original condition after 15 days up to 60 days are eligible for store credit in the form of a coupon code. Returned Items must be in their original strung and unaltered condition. If You are not 100% satisfied with your purchase for any reason, simply go through our easy only Account Return Process. 

Inspect merchandise as soon as possible to ensure reporting damages or shortages with in 3 days of delivery. Every effort will be made to provide a refund, replacement, or additional item immediately. 

We custom cut chain per your order measurement so a return cannot be offered except in the cases of damage or shortage. We appreciate your understanding. 

Items must be in their original strung and unaltered condition in order to be returned.  

If you Placed the Order in Your Account, Log in to "My Account" :

  1. Select "My Returns"
  2. Select the Order Number
  3. Select the Item(s) to be returned. Choose "Replace" or "Refund"
  4. RMA approval will be emailed within 48 hours
  5. Securely pack the item(s) being returned with the RMA copy enclosed, and ship to:

BEADSOFCAMBAY.COM

RETURNS DEPARTMENT

3865 LAWRENCEVILLE HWY, SUITE 107

LAWRENCEVILLE, GA 30044

 

We take care of the rest

  • Refund, store credit, or exchanges are issued with in 7 business
    days of our receipt of merchandise. Should Mandatory Business Closures
    be implemented in the State of Georgia, then a delay in processing
    returns can be expected.
  • Transactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)
  • Email confirmations are sent to your account email.

Please note: Your financial institution may post the refund to your account within 2 to 10 business days.

 

If your order was placed as a guest, please contact us at
info@beadsofcambay.com, or call us at 1-877-255-5058 for return
instructions. 

To have automated return processing, create an account to shop for your next order. 

  • Refund, Store Credit, or exchanges are issued within 7 days of our receipt of merchandise. Should Mandatory Business Closures be implemented in the State of Georgia then a delay in processing returns can be expected. 
  • Transactions are posted to the order's form of payment. (Credit Card, PayPal, Klarna, or Amazon Payments)
  • Please note: Your financial institution may pose the refund to your account within 2 to 10 business days. 

BEADSOFCAMBAY.COM 

RETURNS DEPARTMENT 

3865 LAWRENCEVILLE HWY, 

SUITE 107 LAWRENCEVILLE,

GA 30044 

Shipping

U.S. Orders that are over $100 will automatically ship with complementary free USPS 1st Class Shipping. 

We ship to some international countries, but not all. If you are concerned about placing an order with us, please contact us at info@beadsofcambay.com to select the right shipping method to reach you in a timely manner. 

Our shipping costs and options are based on three factors; how much your order costs, how much your order weighs, and where your order is being shipped. Orders with a weight greater than 1lb cannot be shipped 1st Class, they have to ship USPS Priority or FEDEX. International orders may ship with different carriers depending on the country or location you live in. You can see how much and what shipping options are available for you at checkout. 

Simply Log in to your account and go to "My Orders" and find the order you wish to check on to find the tracking information. If you checked out as a guest, you can track your package through the shipping confirmation email that was sent to the email you provided at checkout. If you need further assistance, please email us at info@beadsofcambay.com or call us at 1-877-255-5058. 

If your package is lost or undelivered, you will need to contact your local Post Master, if it is a USPS parcel. It is in the hands of the Post Office once your package has left our facility. 

The majority of orders are processed and shipped the same day. We at Beadsofcambay.com realize that you shouldn’t have to wait to get the beautiful beads that you ordered. Orders placed after 1pm Friday or anytime during Sat & Sun will ship on Monday or the following day if Monday is a holiday.