Frequently Asked Questions

• What are your shipping rates?
  Please visit our shipping info page to find complete shipping rate chart
• How do I place an order?
  If you wish to place an order, first add items to your cart by clicking on the add to cart button first, then review your cart. You can then click on the checkout button where you will be then prompted for your account information. If you do not have one, please set one up or continue shopping anonymously; it only takes a second. You will then be redirected back to the checkout page, where you can enter your billing, shipping and credit card information to complete your order.
• How do I track an order I recently placed?
  Login to your account, then select the order manager link on your homepage. If you place an order anonymously, please contact us with your order number an we will help you track your order.
• Can I return my order if it is damaged? If so, how do I do that?
  For all questions and/or comments related to returns, please visit our returns policy page where your can find more information.
• I could not find a certain item I was looking for. How often do you re-stock?
  BeadsOfCambay.com makes an attempt to provide all items in stock online. However, if you could not find an item online, or it is sold out, please see our show listing and catch us at a show where you will more than likely find the item you were looking for.
• Do I have to set up an account to make a purchase?
  No! you can place an order anonymously but it is highly recommended that you set up an account for speedy checkout and also simplify the ordering and tracking process.